How to cancel Poe AI subscription?
Cancel where you subscribed. If you signed up in the iPhone/iPad app, cancel through Apple: Settings, your name, Subscriptions, Poe, Cancel. On Android, cancel in Google Play Subscriptions. If you subscribed on the web at poe.com, cancel in your Poe account settings. Your plan stays active until the end of the paid period.
Why — the first-principles explanation
The confusing part about canceling is that whoever charged you controls the cancellation, not necessarily Poe. When you subscribe through Apple's App Store or Google Play, that store is the merchant — it takes your money and manages the billing. Poe can't cancel an Apple- or Google-billed subscription on its own, which is why the steps differ by where you signed up.
This 'billing owner' rule is standard across apps and exists because app stores require their own payment systems for in-app purchases. So the first question to answer is always: did I subscribe on iPhone, on Android, or on the website? The answer points you to the right cancel button.
Canceling stops the next charge; it doesn't usually refund the current period. Most subscriptions, including Poe's, stay active until the end of the time you already paid for — so if you cancel mid-month, you keep access until the period ends, then it lapses to the free tier. You don't lose your account, just the paid points pool.
Because billing runs through third parties, refunds also follow the merchant. If you want money back, you generally request it from Apple or Google (or via Poe's purchase support for web billing), subject to their refund policies. The clean approach: cancel through the correct channel before your next renewal date to avoid another charge.
An example that makes it click
It's like canceling a magazine you signed up for through a bookstore versus directly from the publisher. If the bookstore took your payment, you have to cancel at the bookstore — the publisher can't stop a charge it never made. If you subscribed straight from the publisher's website, you cancel there.
Poe works the same way. The App Store, Google Play, and poe.com are three different 'checkout counters.' You return to the exact counter where you paid. And just like a magazine, you keep getting issues until the end of the period you already paid for, then it simply stops.
How to do it
- Figure out where you subscribed: the iPhone/iPad app, the Android app, or the website.
- On iPhone/iPad: open Settings, tap your name, tap Subscriptions, select Poe, then tap Cancel Subscription.
- On Android: open the Google Play Store, tap your profile, go to Payments & subscriptions, Subscriptions, Poe, then Cancel.
- On the web: sign in at poe.com, open account or subscription settings, and choose Cancel Subscription.
- Confirm the cancellation and note your access continues until the end of the current paid period.
Key facts
- Cancellation is done through the platform that billed you: Apple, Google Play, or poe.com.
- Poe cannot directly cancel a subscription billed by Apple or Google.
- Access and the points pool continue until the end of the current paid period after canceling.
- After the period ends, the account drops to the free tier rather than being deleted.
- Refunds follow the billing platform's policy (Apple, Google, or Poe purchase support for web).
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How do you cancel a Poe subscription? The key rule: cancel wherever you subscribed, because whoever charged you controls the billing. If you signed up in the iPhone or iPad app, Apple is the merchant — go to Settings, tap your name, tap Subscriptions, select Poe, and hit Cancel. On Android, open the Google Play Store, go to your profile, then Payments and subscriptions, find Poe, and cancel. If you subscribed on the website, sign in at poe dot com, open your account settings, and choose Cancel Subscription there. Poe can't cancel an Apple- or Google-billed plan for you, which is why the steps differ. One more thing: canceling stops your next charge, but you keep access and your points until the end of the period you already paid for. After that, your account simply drops to the free tier — you don't lose it. For refunds, you'll request those from Apple, Google, or Poe's purchase support, depending on who billed you.
What authoritative sources say
People also ask
Will I get a refund if I cancel Poe mid-month?
Usually no automatic refund; access continues to the period's end. Refund requests go to Apple, Google, or Poe support depending on who billed you.
Does canceling delete my Poe account?
No. Your account remains and drops to the free tier once the paid period ends.
Why can't I cancel Poe inside the app?
If Apple or Google billed you, cancellation must happen in their subscription settings, not within Poe.
When should I cancel to avoid another charge?
Cancel before your renewal date; the next charge is stopped while current access runs to the period's end.