How to cancel Otter AI subscription?
To cancel Otter AI on the web, click your profile, open Account Settings, go to Billing, and select Cancel plan. Cancel at least 24 hours before your renewal date to avoid the next charge. If you subscribed via the Apple App Store or Google Play, cancel there instead. You keep paid features until the period ends.
Why — the first-principles explanation
Subscriptions renew automatically because that is how the business keeps steady revenue: unless you actively cancel, the card on file is charged again at the start of each cycle. Canceling simply switches off that auto-renewal flag. It does not usually refund the current period, so you keep what you already paid for until the term runs out.
Where you cancel depends on who is billing you. If you paid Otter directly with a card, Otter controls the subscription, so you cancel inside Otter's Billing settings. But if you subscribed through the iPhone or Android app, Apple or Google is the merchant of record and holds the payment relationship. Otter cannot cancel that for you, which is why you must go into your Apple ID or Google Play subscriptions instead.
The 24-hour rule exists because billing systems queue the next charge slightly before the renewal date. Canceling right at the deadline can still let the pending charge through, so canceling a day early is the safe move. After cancellation your workspace downgrades to the free Basic plan rather than being deleted, so your past transcripts stay accessible under the free limits.
An example that makes it click
It's like a magazine that keeps mailing you issues and billing your card every month until you phone up and say 'stop.' Once you cancel, they still deliver the issues you already paid for this month, then no more arrive. And if you originally signed up through a bookstore instead of the magazine directly, you have to tell the bookstore to stop, because they're the one taking your money, not the magazine.
How to do it
- Sign in to Otter at otter.ai in a web browser (easiest place to cancel a direct subscription).
- Click your profile or name in the left navigation menu, then choose Account Settings.
- Open the Billing section and click Cancel plan.
- Select a reason, click Continue, review the pop-up, then click Cancel subscription to confirm.
- If you subscribed on iPhone/iPad, cancel in Settings > Apple ID > Subscriptions instead; on Android, cancel in Google Play > Subscriptions.
- Cancel at least 24 hours before your renewal date to avoid the next charge.
Key facts
- Direct subscriptions are canceled under Account Settings > Billing > Cancel plan on the Otter website.
- App Store and Google Play subscriptions must be canceled through Apple or Google, not through Otter.
- Cancel at least 24 hours before renewal to avoid being charged for the next cycle.
- You keep paid features until the current billing period ends, then the workspace downgrades to free Basic.
- You cannot delete your Otter account while a paid subscription is still active; it must expire first.
Live meeting transcription, notes, and summaries.
Affiliate link — we may earn a commission at no cost to you.▶ The 60-second explainer (script)
Here's how to cancel your Otter AI subscription. If you paid Otter directly, open otter.ai in a browser, click your profile, go to Account Settings, then Billing, and click Cancel plan. Pick a reason, confirm, and you're done. One important tip: cancel at least 24 hours before your renewal date, because the next charge gets queued early. After you cancel, you keep the paid features until the end of the period you already paid for, then your account simply drops to the free Basic plan. But if you originally subscribed inside the iPhone or Android app, Apple or Google is billing you, so you have to cancel in your Apple ID subscriptions or in Google Play, not inside Otter. And note: you can't fully delete your account until the paid subscription has expired.
What authoritative sources say
People also ask
Will I get a refund when I cancel?
Usually no. Cancellation stops future renewals but you keep access through the end of the period you already paid for; refunds are handled case by case, or by Apple/Google for app-store purchases.
What happens to my transcripts after canceling?
Your account downgrades to free Basic rather than being deleted, so past conversations remain available under the free plan's limits.
I cancelled but still got charged. Why?
You likely cancelled within 24 hours of renewal, so the next charge was already queued. Cancel a day earlier next cycle, and contact Otter or the app store about the charge.
How do I cancel if I subscribed on my phone?
On iPhone go to Settings > Apple ID > Subscriptions > Otter and cancel; on Android open Google Play > Subscriptions > Otter and cancel there.