How to delete HeyGen account?
To delete your HeyGen account, first cancel any active subscription, then open Settings, go to Account settings, and choose the delete-account option, or email [email protected] to request deletion. Deletion is permanent and removes your videos, avatars, and data. Canceling a subscription alone does not delete the account; it only stops billing.
Why — the first-principles explanation
Deleting an account is different from canceling a subscription, and confusing the two is the most common mistake. Canceling stops future charges but leaves your account, videos, and data on HeyGen's servers. Deletion removes the account itself and, with it, your projects, custom avatars, and personal data. This is why you should cancel and export first, then delete.
Account deletion is a privacy right as much as a settings toggle. Under regulations like GDPR and CCPA, users can request that a company erase their personal data. That is why HeyGen provides both a self-serve option in account settings and a support email path, the support route exists so you can invoke your data-deletion rights even if the in-app button is hard to find or your account state is unusual.
Because deletion is irreversible, treat it as a final step. Once processed, your cloned voice and avatar models are removed and cannot be recovered, and any credits or plan value are forfeited. So the safe order is always: download the videos you want to keep, cancel the paid plan so you are not mid-cycle, confirm no charges are pending, and only then delete.
An example that makes it click
Deleting your HeyGen account is like moving out of an apartment for good, versus just canceling your parking pass. Canceling the subscription stops one recurring bill, but your furniture (videos and avatars) is still in the unit. Deletion is handing back the keys and clearing everything out, permanent, no coming back for a forgotten box. So you pack up what you want (download your videos), settle the rent (cancel and confirm no pending charges), and then hand over the keys.
How to do it
- Download any videos you want to keep, since deletion removes them permanently.
- Cancel your active subscription first so you're not billed mid-process.
- Open Settings and go to the Account settings section.
- Select the delete-account option and confirm.
- If no self-serve option appears, email [email protected] to request account and data deletion.
- Verify you receive confirmation that the account and data were removed.
Key facts
- Deleting an account is permanent and removes videos, avatars, voice clones, and personal data.
- Canceling a subscription only stops billing; it does not delete the account.
- You can request deletion via Account settings or by emailing [email protected].
- GDPR and CCPA give users the right to request erasure of their personal data.
- Download important videos before deleting, since recovery is not possible afterward.
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How do you delete your HeyGen account? First, an important distinction: deleting your account is not the same as canceling your subscription. Canceling just stops the billing, your account, videos, and avatars all stay. Deletion wipes everything permanently. So do it in the right order. Step one, download any videos you want to keep, because they're gone for good after deletion. Step two, cancel your active subscription so you're not caught mid-billing-cycle. Step three, open Settings, go to Account settings, and choose the delete-account option, then confirm. If you don't see a self-serve button, you can email support at heygen dot com and request deletion directly, that path exists because privacy laws like GDPR and CCPA give you the right to have your data erased. Just remember, once it's processed, your avatars, voice clones, and data can't be recovered. So export first, then delete.
What authoritative sources say
People also ask
Does canceling my subscription delete my account?
No. Canceling only stops billing and moves you to Free. Deleting the account is a separate, permanent action.
Can I recover my account after deleting it?
No. Deletion is permanent, removing your videos, avatars, and voice clones with no recovery.
How do I delete my account if I can't find the button?
Email [email protected] and request account and personal-data deletion under your privacy rights.
Should I do anything before deleting?
Yes. Download the videos you want to keep and cancel any active subscription first.